Payment and Fees
Payment is due on the date of inspection/treatment. A $12 fee per week will be charged on overdue invoices to cover administration costs.
Site Access
Laguna Pest Control need to be notified at least 48 hours before the scheduled appointment if the property is undergoing any building renovations, high pressure cleaning, window cleaning, house cleaning or carpet cleaning as this may prevent us proceeding with the inspection/treatment.
Cancellation
Please note our office hours are Monday – Friday from 9am – 4pm. Cancellations to your scheduled appointments need to be made during these hours.
An email with the date/time of the appointment is sent to every client as confirmation. Every appointment is scheduled at a date/time chosen and agreed upon by the client. A friendly reminder is sent either via mobile text, phone call or email to every client at least 24 hours before the scheduled appointment.
If a cancellation or a rescheduled appointment is made less than 48 hours to your scheduled appointment a cost of $44 inc.GST will be invoiced. This cost will help cover the loss of income that Laguna Pest Control has incurred. Laguna Pest Control will still need to pay wages and fuel costs regardless of whether the work scheduled goes ahead or not. An invoice will be emailed with the cancellation/rescheduling fee. If a replacement appointment can be made within the scheduled appointment’s time frame with another client there will be no cancellation fee incurred.
If a cancellation or a rescheduled appointment is made at the time of the scheduled appointment (once the pest technician/inspector has already arrived for the appointment) an $88 inc.GST cancellation fee will be invoiced. This cost will help cover the loss of income that Laguna Pest Control has incurred. Laguna Pest Control will still need to pay wages and fuel costs regardless of whether the work scheduled goes ahead or not. An invoice will be emailed with the cancellation/rescheduling fee.
Laguna Pest Control needs to be notified at least 48 hours before the scheduled appointment if the property is undergoing any building renovations, high-pressure cleaning, window cleaning, house cleaning or carpet cleaning as this may prevent us from proceeding with the inspection/treatment. If Laguna Pest Control needs to cancel or reschedule the appointment due to these circumstances an $88 inc.GST cancellation/ rescheduling fee will apply. Laguna Pest Control will still need to pay wages and fuel costs regardless of whether the work scheduled goes ahead or not. An invoice will be emailed with the cancellation/rescheduling fee.
A client won’t be allowed to cancel and expect not to be charged a cancellation fee if, for example, he or she cancels of inconvenience, difficulty, price or has forgotten the appointment unless at least 48 hours notice has been given.
Cancellation for Body Corporates/Real Estates/Property Managers/Tenants
Please note our office hours are Monday – Friday from 9am – 4pm. Cancellations to your scheduled appointments need to be made during these hours.
Laguna Pest Control does not charge to collect keys. In an event that the wrong keys are handed over at no fault of Laguna Pest Control and 2 visits are required to the property, an $88 inc.GST fee will apply. This amount will be applied to the invoice on completion of works.
An email with the date/time of the appointment is sent to every tenant as confirmation. Every appointment is scheduled at a date/time chosen and agreed upon by the tenant. A friendly reminder is sent either via mobile text, phone call or email to every tenant at least 24 hours before the scheduled appointment. In an event that the tenant cancels/reschedules within 48 hours of the appointment and/or 2 visits are required to the property, an $88 inc.GST fee will apply. The Real Estate/Body Corporate/Property Manager will need to invoice the tenant or owner directly.
Laguna Pest Control needs to be notified at least 48 hours before the scheduled appointment if the property is undergoing any building renovations, high-pressure cleaning, window cleaning, house cleaning or carpet cleaning as this may prevent us from proceeding with the inspection/treatment. If Laguna Pest Control needs to cancel or reschedule the appointment due to these circumstances an $88 inc.GST cancellation/ rescheduling fee will apply. Laguna Pest Control will still need to pay wages and fuel costs regardless of whether the work scheduled goes ahead or not. An invoice will be emailed with the cancellation/rescheduling fee. The Real Estate/Body Corporate/Property Manager will need to invoice the tenant directly if this fee needs to be recouped to the owner.
A tenant won’t be allowed to cancel and expect not to be charged a cancellation fee if, for example, he or she cancels of inconvenience, difficulty, price or has forgotten the appointment unless at least 48 hours notice has been given.
3 Month Termite Inspection Assurance Warranty
To qualify for this warranty, the following conditions must be met:
- Client has read the visual Termite Inspection Terms and Conditions.
- Access must be available to all integral areas of the structure.
- All areas of the home must be available for access at the time of the inspection.
- All recommendations on the termite inspection report must have been
- No active termites were found during the inspection.
- This warranty does not cover timber damage within the house.
- Should Laguna Pest Control recommend more frequent termite inspections due to high risk areas, the warranty will stand for the recommended frequency of the inspection.
- Payment has been paid in full on completion of the termite inspection.
- Client is required to email [email protected] to confirm that they have read and understood the terms and conditions of this warranty.
